To Our Valued Guest,

We have comfirmed that our guests who stayed at our hotel from February 21to February 23, 2025 have fallen ill. While we are fully cooperating with the public health authorities in their investigation into cause, we have made the decision to temporary close our hotel from February 27 to March 1, 2025 as a precautionary measure. The safety and well-being of our guests are our top priorities, and during this time, we will be working diligently to further enhance our hygiene protocols.

We sincerely apologize for any inconvenience this sudden decision may cause and kindly ask for your understanding and cooperation. We will personally contact each guest with reservations during the closure period to provide them with further information regarding the situation.

Should you have any questions, please do not hesitate to reach out to us at the contact number provided below.

For inquiries, please contact

Hotel Kajikaso

Address:

688 Yumoto, Hakone, Ashigarashimo-gun,

Kanagawa, Japan, 250-0311

Phone number: +81 80-7172-9982 (reception hours: AM8:00 to PM7:00 JST)

Email address:k-kajikaso@kajikaso.co.jp

If you are contacting us outside of our phone reception hours, please reach out via email. Our team will respond to you promptly. When sending an email, kindly include your request, along with your full name and contact information.